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Front Office Intern at 5-star Hotel

Food, Beverage, Hospitality

Providing world-class elegance in customer services takes a dedicated team of professionals. Join this 5-star hotel as a Front Office intern to be part of a world-class team and take your career in hospitality to the next level.

About the Host

This is a historic luxury hotel located in Ho Chi Minh City, Vietnam. Built by a local Chinese businessman in 1925 in a French Colonial and classical French Riviera style, it was the first Vietnamese hotel to be promoted to 5 stars. Today, this hotel is one the most popular hotels in Ho Chi Minh City, adored by travellers and locals for its combination of historic significance, elegant designs and excellent customer services.

Internship Highlights

  • Receive comprehensive on-the-job training
  • Improve customer service skills working with a diverse group of customers
  • Gain insights into customer service and hotel management procedures in a luxury hotel
  • Receive monthly allowance

Program Highlights - All in one!

  • Immerse in local culture through Vietnamese lessons, cooking class, city tour and trip to World's top destination (Halong Bay/ Mekong Delta) – All included in the program
  • Ample supports from our onsite team and lovely “Local Buddies” – Vietnamese university students who can show you around their city and its hidden gems
  • Experience life abroad authentically - More than travelling, get to know the city with the locals!
  • Travel Vietnam or hop around Southeast Asia on the weekend (Bangkok or Bali is just 2 hours flight away)
  • Join our networks of international students to discover Vietnam together 

    As an intern, your responsibilities include:

    • Contribute to an overall exceptional experience from check-in through check-out
    • Learn and perform procedures of reservations, credit policies, VIP cashier and security
    • Participate in administrative routines
    • Advance booking
    • Handle telephone calls and requests
    • Maintains a friendly, cheerful and courteous demeanor at all times

    Requirements:

    • Background in Hospitality Administration/ Tourism or related field
    • Have a good competence in English
    • Experiences in Front Office or Customer Service is a plus
    • Good attitude and attention to detail
    • Able to work well under pressure

    *Job Description is for reference only. Your actual responsibilities are subject to change based on your capacities, interests and the host's requirements at a certain time.

    Tip: Check with our Advisor for more specific details and before you make any travel arrangements.

    Program Fee

    Duration (weeks)04*06*081012162024
    Full Service $2,695 $3,052 $3,410 $3,767 $4,125 $4,840 $5,555 $6,270
    No Housing $2,195 $2,302 $2,410 $2,517 $2,625 $2,840 $3,055 $3,270

    Note:

    • Placement-only option: If you only need program placement, program fee is set at $700 USD/ placement for all durations.
    • 4-6 weeks option are only open for medical and education internships. For other majors, most host organizations prefer minimum 8 weeks and availability of 4-6 week options are not guaranteed.
    • Medical internship entails an extra fee of $100 – 300 USD per month depending on host hospitals. This will be sent directly to the hosts to cover training fee, administration and training tools.


    What is included

    Our full-package program guarantees fully-supported, locally-immersive experiences and includes:

    • Internship placement
    • Visa application
    • Accommodation (homestay/ studio/ shared apartment)
    • Pre-departure guide
    • Airport transfer (pick-up & see-off at designated time)
    • On-site orientations
    • Local SIM card
    • City tour & Social and cultural activities with onsite staff
    • Excursion to top destinations in Vietnam (Ha Long Bay or Mekong Delta)
    • Local volunteer support
    • Onsite supports from ABROADER staff with 24/7 hotline
    • On-going & Final program evaluation
    • Welcome & Farewell dinners
    • Public Liability Insurance
    • Certification upon completion of the program

    *Accommodation

    Standard option is studio room. Basic facilities will be provided, including air-conditioner, bathroom with water heater, Wi-Fi, bedding, mini fridge, kitchen. Electricity is not included. Electricity bill is typically $100 – 150 USD per month depending on your usage. Electricity bill will be charged directly to students at the end of month and when check out.

    *Visa

    Visa application fee is included in our program fee. The quoted fee is for standard passport holders, including those from the US, Canada, the EU, Australia, Singapore. For other citizenships, visa fee may change depending on home country and duration. 

    What is NOT included

    • Flights
    • Insurance
    • Visa stamping fee (to be paid to the custom upon arrival)
    • Meals and other personal expenses

    Dates

    Our programs are all year round. Application deadline is minimum 2 months prior to intended start date.

    For smooth preparations, you are encouraged to apply as soon as possible, preferable 3 – 4 months in advance.

    Late application is subject to late submission fee of $200.

    Procedure

    Our entire process is an easy 5-step journey – from application to after you return home.

    how it works 5 steps

    • Application

    Browse and choose! Check out the wide range of programs we offer by major, industry or location. Select the program you want (you can choose up to 5) and click Apply! For this step, you will need to fill in personal information and upload a resume.

    Can’t decide? Contact us for individualized recommendations. No fee is required at this stage and you can still change your selection later after an interview with our Placement Advisors.

    • Online Interview

    After your application is submitted, our Placement Advisor team will review your application and get in touch for a FREE online consultation on available opportunities. We will also answer all your questions about the location and guide you through the next steps.

    No rush to commitment! After the interview, you’ll receive a Conditional Offer with details of your chosen program. You’ll have time to review the offer and when ready, submit a deposit to secure your place. This deposit is fully refundable if you are not placed in a program.

    • Enrollment

    Welcome onboard! Our onsite team will work with you to ensure we secure a suitable placement. You will get to learn more about the role/ program you’re applying for through detailed description or interview with potential host companies/ universities so that both sides know whether it’s a good fit.  

    If all goes well, congratulations! You'll receive a placement offer. Time to prepare for your departure!

    • Onsite Experience

    It’s getting real! Once you’ve landed, our staff will be ready to welcome and pick you up to your accommodation.  You’ll get oriented with the city before starting work/ study next Monday.

    • Departure

    You did it! In one way or another, you’ve broadened your horizons! Time for final evaluation and reflection. Our onsite team will arrange for your departure and welcome you to our alumni network.

    For more details, visit our How it works. If you have any questions, contact us. Our staff will guide you through the entire process.

    Tentative Schedule

    Date Activity
    Thursday Arrival & Airport Pick-up
    Friday Orientation & Welcome Meal
    Saturday City tour
    Monday Company Induction & First working day
    Last working week Evaluation & Farewell
    Saturday Airport see-off

    Your selected programs

    (Select up to 5 opportunities. No fee is required)

    The ABROADER team in Vietnam does an amazing job at trying to engage the interns with each other and with the local culture in Vietnam, which is especially difficult in a virtual setting! They really strive to make the meetings a safe space where people are able to share their cultures in a creative and heartwarming way. They are also incredibly supportive to making sure their interns succeed in their professional internship and act as a great liaison between the interns and the host company. The program was a very positive experience! The incredible support system was great for those who have never interned before, and refreshing for those who have more professional experience.

    Gigi Lam

    Architect Remote Internship ,University of Pennsylvania

    An Internship that Brought a lot of Happiness During a Tough Time My internship through ABROADER was truly a worthwhile experience. Not only did I genuinely enjoy the work I did for my host organization, but having ABROADER's support and community really enhanced my remote internship. Having weekly culture sessions and buddy chats, and getting to talk regularly to the ABROADER staff and local buddies, made me feel like I was actually in Vietnam. I think this aspect of their program is really unique, because it makes doing an internship in a brand new place much less intimidating; everyone is so friendly and welcoming, I never felt alone when navigating this new adventure. I genuinely feel that I was able to connect with people and make new friends despite being thousands of miles away. What was your funniest moment? With the culture sessions and buddy chats, there were a lot of fun, happy moments. I think I laughed the hardest when making a video with a fellow intern and two local buddies for ABROADER's farewell group session. We tried creating a parody to Grease's Summer Nights, but being that none of us are musically talented, and we had to deal with the lag from Zoom when singing all together, our finished product was quite chaotic. Regardless, it was a lot of fun to work on all together, and seeing our video at the session gave me a really great laugh.

    Joanna Georgiou

    Program Assistant Remote Internship ,Princeton University

    During my environmental engineering internship at my host company, I have learned a great deal of practical knowledge and skills that I hadn’t been taught in schools before, in particular my design skills have been improved a lot. My supervisor and coworkers gave me very helpful support and guidance which is what I expected to have in an internship, although I wish I was more freedom to explore and do independent work. Adding to the experience, I got to go on a field trip to Hai Duong in 2 weeks while I was an intern. It was a valuable experience for me because I was able to travel and see the different practices in a smaller city of Hai Duong compared to Hanoi, I of course made new friends and had a little peak into the local life of people outside the busy capital.

    Geogre Wilson

    Environmental Engineering Internship ,Durham University, England

    Before, I didn’t really like my personality as I was a timid girl and afraid to speak up for myself. I am also a perfectionist and would like to spend as much time for preparation as possible before I do something. However, the internship in Vietnam changed that for me. Through interacting with my students and fellow interns I opened up a lot and become more outgoing. In my work, after going through some troubles with cultural difference, I realize one thing for myself that is: Preparation is not always good and if you don’t prepare you are given the chance to do things more freely and more out of the box, so next time even if you’re asked to do something when you’re not prepared “Just Do It"

    Nana Mihara

    Education Internship ,Ritsumeikan Asia Pacific University, Japan

    I did have a bit of trouble with my original internship, but ABROADER was very supportive and active in ensuring I got the best experience and helped me switch to a different company. My new company became a place where I learned about company life and got to work on independent projects. It was also great to have the local buddies with us, as they went around town and did different activities with us. The local buddies definitely made my experience here more fun and made it easier for me to acclimate to life here. Also, going around Ho Chi Minh City was actually much safer than I had imagined, and people here are usually very friendly to help out foreigners. My time here went by very quickly, and my summer experience of growing, learning, exploring, and lots of eating is definitely one I will remember!

    Jamie Kim

    Communication Internship ,Princeton University, USA

    ABROADER helped me come to Vietnam, they found an internship for me, found work so I can learn about agriculture, organized my arrival, accommodation, first days guidance, sight-seeing, excursions, gave recommendations how to live and react in certain situations, gave me lessons about their language, welcomed me as I never could imagine and more. Simply said, their service was excellent. Like others have said, after coming to Vietnam they were available all the time and offered help with anything. Right now I can’t imagine how I could manage this alone. I was so amazed how fast they did things at ABROADER and how organized they were. I must confess at first I didn’t expect this. I have experience with similar organizations in Europe and I must write how great ABROADER was compared to them. But, this is not everything. After I came to Hanoi I also heard about this organization’s background. For them it is not just about making money. Because many students from Vietnam can’t afford traveling to other countries, ABROADER actually helps them learn about other cultures and languages. They directly cooperate with students. So, with coming here I didn’t just help myself, I also helped others to gain more knowledge. And getting a local buddy is also an excellent idea. You can never learn so much about the foreign country if you travel as a tourist. You have to become part of it, then you can learn about the real culture. Your local buddy helps you do this and in the end you might even find a new friend, like I did. I made many new good friends. In general, you might think that internship with ABROADER will bring you more knowledge and experience in your profession. It will, because they really search for the best possible internship position. But you can’t imagine how much other experience you also gain just by crossing the street or ordering food, being independent here. And be part of them. I won’t be writing how beautiful this country is, how friendly people are and how good the food is, you will just have to come here and find out by yourself. :) Thank you ABROADER!

    Gregor Kramberger

    Agriculture Internship ,Master's Degree at University of Maribor, Slovenia

    Being in Vietnam is the best experience in my life so far!!! I cannot believe 6 weeks have actually gone by. I love my internship at Siten. People in the company are really helpful and understanding. They are like a family. Like when I was sick and asked for a morning off, they told me to stay at home for the afternoon so that I can truly feel better. My Thuan – my supervisor has taught me so much. He actually encouraged me to go explore Vietnam – so different from other leaders I know. He let me do what I want to do. The largest problem was the language barrier but we managed to communicate with each other quite well. They said I inspire them to learn English. So yeah, everything is pretty perfect. The best experience in my life so far! At Siten I worked on a project for learning English in which I helped develop the website and prototyped games. The staff also me HTML which I really enjoyed learning. Besides going to work, I spent all of my weekend travel to new places like Sapa, Hoian, Danang, Ha Long Bay. I met with so many nice people who are so friendly and they really want you to immerse into the culture. If there is one thing I feel that I have grown, it must be my ability to talk with people, to be more open towards anything. Before coming here I knew pretty much nothing about Vietnam. Still I managed to live here and was actually never lonely my whole time being in Vietnam. I am glad that I came here. I cannot believe I am gonna leave this place so soon. Thank you all so much!

    Zareen Fazleabas

    IT Internship ,Pennsylvania State University, USA

    The most satisfying aspect about my internship in Vietnam was my local buddy and my host family. They have always been very nice and inviting during my stay there. My host organization in Vietnam was a local school that provides courses and after-school activities to children with special needs. My co-workers were very generous with inviting me to after work activities or even a couple of days in Sa Pa. My supervisor cared about me both professionally and as a person. I hope that my work at the host organization helped the teachers with my insights working with children with special needs. I also hope to have opened the eyes of the students I worked with that there are people out there who understand their needs and can help them overcome their difficulties in their lives.

    Sabrina Zottoli

    Social Work and Community Development Internship ,Molloy College, USA

    Doing a big trip like this will make you learn about yourself whether you realize it or not. Being in the culture that is so different from what you are used to will really make you think about the world as a whole. My favorite part was meeting new people and getting to know their background and future exciting plans. THANK YOU SO MUCH! The program was busy, yet still had the right amount of freedom. I enjoyed all activities and had an AMAZING time in Vietnam!

    Victoria Dusseau

    Let's Vietnam 2016 Faculty-led Program ,University of Findlay, USA

    The experience of doing an internship in Vietnam certainly was not easy for me but I have no doubt that it was tremendouly valuable. At first, I actually had a lot of culture shocks, for example, sometimes it was hard to communicate with Vietnamese people because not a lot of people speak English and some had very strong accent. However, Vietnamese people were very kind to me and took well care of me especially the host family and program coordinator. I realized that it’s difficult to understand another culture but it’s also really necessary to accept other culture, their life and their way of thinking. At the hotel where I did my internship, I could learn a lot of things. For example, I learnt how to communicate politely with customers, how to make them satisfied and how to manage the hotel. Everyone from the supervisor to my co-workers was helpful and accommodating, I was included in all the daily meetings and the supervisor was very open to share her knowledge about hotel management which was really helpful to my future work. I really had a good experience in Vietnam. I appreciate the people I’ve met and the experience I’ve had. This is going to be very useful in the future. Thank you ABROADER Vietnam so much for the valuable opportunity to learn about my field of work in your beautiful country!

    Kaoru Mori

    Hospitality Internship ,Nagoya University of Foreign Studies, Japan