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Guest Relations Intern at International Hotel

Food, Beverage, Hospitality

Want to start a career in hospitality and make your resume stand out? A guest relations internship at this luxury hotel will give you hands on experience in excellent customer services while being trained by world-class professionals.



About the Host

This is one of the top luxury hotels having a breathtaking view to the biggest lake of Hanoi, the capital city in Vietnam. With more than 300 customized rooms, the hotel is recognized as a trustworthy destination for a business trip or a vacation in Hanoi. The hotel won the award Luxury Contemporary Hotel in Hanoi elected by The Guide Awards 2018 and Luxury Rooftop View Hotel rewarded by Luxury Hotel Awards 2018.



Internship Highlights

  • Gain insights into standard customer service practices in top hotel
  • Be trained on customer services by industry’s professionals
  • A collaborative, professional working environment
  • Receive monthly allowance


Program Highlights - All in one!

  • Immerse in local culture through Vietnamese lessons, cooking class, city tour and trip to World's top destination (Halong Bay/ Mekong Delta) – All included in the program
  • Ample supports from our onsite team and lovely “Local Buddies” – Vietnamese university students who can show you around their city and its hidden gems
  • Experience life abroad authentically - More than travelling, get to know the city with the locals!
  • Travel Vietnam or hop around Southeast Asia in the weekend (Bangkok or Bali is just 2 hours flight away)
  • Join our networks of international students to discover Vietnam together (who know, you might visit their home countries one day)

    As an intern, your responsibilities include:

    • Play the role of a host by welcoming the guests at the lobby
    • Be reachable at the lobby to offer assistance, service, and information to guests
    • Work closely with Housekeeping and ensure that all services for VIP/ Club room are carefully checked
    • Help with check-in/ check-out procedures at the hotel and provide customers’ supports
    • Ensure a warm, professional manner at all times

    Requirements:

    • Background in hospitality, tourism or related field
    • Ability to speak another language different from English is a plus. For example: Japanese, Korean
    • Be service-minded
    • Have good communication skills
    • Good attention to detail


    *Job Description is for reference only. Your actual responsibilities are subject to change based on your capacities, interests and the host's requirements at a certain time.

    Tip: Check with our Advisor for more specific details and before you make any travel arrangements.

    Program Fee

    Duration (weeks)04*06*081012162024
    Full Service $2,695 $3,052 $3,410 $3,767 $4,125 $4,840 $5,555 $6,270
    No Housing $2,195 $2,302 $2,410 $2,517 $2,625 $2,840 $3,055 $3,270

    Note:

    • Placement-only option: If you only need program placement, program fee is set at $700 USD/ placement for all durations.
    • 4-6 weeks option are only open for medical and education internships. For other majors, most host organizations prefer minimum 8 weeks and availability of 4-6 week options are not guaranteed.
    • Medical internship entails an extra fee of $100 – 300 USD per month depending on host hospitals. This will be sent directly to the hosts to cover training fee, administration and training tools.


    What is included

    Our full-package program guarantees fully-supported, locally-immersive experiences and includes:

    • Internship placement
    • Visa application
    • Accommodation (homestay/ studio/ shared apartment)
    • Pre-departure guide
    • Airport transfer (pick-up & see-off at designated time)
    • On-site orientations
    • Local SIM card
    • City tour & Social and cultural activities with onsite staff
    • Excursion to top destinations in Vietnam (Ha Long Bay or Mekong Delta)
    • Local volunteer support
    • Onsite supports from ABROADER staff with 24/7 hotline
    • On-going & Final program evaluation
    • Welcome & Farewell dinners
    • Public Liability Insurance
    • Certification upon completion of the program

    *Accommodation

    Standard option is studio room. Basic facilities will be provided, including air-conditioner, bathroom with water heater, Wi-Fi, bedding, mini fridge, kitchen. Electricity is not included. Electricity bill is typically $100 – 150 USD per month depending on your usage. Electricity bill will be charged directly to students at the end of month and when check out.

    *Visa

    Visa application fee is included in our program fee. The quoted fee is for standard passport holders, including those from the US, Canada, the EU, Australia, Singapore. For other citizenships, visa fee may change depending on home country and duration. 

    What is NOT included

    • Flights
    • Insurance
    • Visa stamping fee (to be paid to the custom upon arrival)
    • Meals and other personal expenses

    Dates

    Our programs are all year round. Application deadline is minimum 2 months prior to intended start date.

    For smooth preparations, you are encouraged to apply as soon as possible, preferable 3 – 4 months in advance.

    Late application is subject to late submission fee of $200.

    Procedure

    Our entire process is an easy 5-step journey – from application to after you return home.

    how it works 5 steps

    • Application

    Browse and choose! Check out the wide range of programs we offer by major, industry or location. Select the program you want (you can choose up to 5) and click Apply! For this step, you will need to fill in personal information and upload a resume.

    Can’t decide? Contact us for individualized recommendations. No fee is required at this stage and you can still change your selection later after an interview with our Placement Advisors.

    • Online Interview

    After your application is submitted, our Placement Advisor team will review your application and get in touch for a FREE online consultation on available opportunities. We will also answer all your questions about the location and guide you through the next steps.

    No rush to commitment! After the interview, you’ll receive a Conditional Offer with details of your chosen program. You’ll have time to review the offer and when ready, submit a deposit to secure your place. This deposit is fully refundable if you are not placed in a program.

    • Enrollment

    Welcome onboard! Our onsite team will work with you to ensure we secure a suitable placement. You will get to learn more about the role/ program you’re applying for through detailed description or interview with potential host companies/ universities so that both sides know whether it’s a good fit.  

    If all goes well, congratulations! You'll receive a placement offer. Time to prepare for your departure!

    • Onsite Experience

    It’s getting real! Once you’ve landed, our staff will be ready to welcome and pick you up to your accommodation.  You’ll get oriented with the city before starting work/ study next Monday.

    • Departure

    You did it! In one way or another, you’ve broadened your horizons! Time for final evaluation and reflection. Our onsite team will arrange for your departure and welcome you to our alumni network.

    For more details, visit our How it works. If you have any questions, contact us. Our staff will guide you through the entire process.

    Tentative Schedule

    Date Activity
    Thursday Arrival & Airport Pick-up
    Friday Orientation & Welcome Meal
    Saturday City tour
    Monday Company Induction & First working day
    Last working week Evaluation & Farewell
    Saturday Airport see-off

    Your selected programs

    (Select up to 5 opportunities. No fee is required)

    What a trip! From day one right until the finish every day was something new. Facilitated by the local buddies and our dedicated, hard-working Program Coordinator Duy, our experience abroad was invaluable and allowed us to experience Vietnam and its culture in a way that would have definitely been impossible without them. Industry visits were super interesting and something which never occurs when studying courses 'traditionally'. These definitely gave me an insight into how and where I might be applying my trade upon graduation. Overall the trip was quite affordable too, especially considering we were away for a whole month. This was an unforgettable experience and I would recommend this type of program to anyone for which it is available.

    Timothy Chen

    Electrical Engineering and Computing Study Tour ,University of Newcastle, Australia

    This internship in Vietnam with SEND offers me just that and I am grateful for the experience to teach, make friends and be in Vietnam. I’ve always wanted to become an educator but I often feel like the teachers in Japan lack the international and cultural experience to make lessons more interactive. I try to allow myself the chance of going to another country, experience another culture and become a better-equipped teacher.

    So Sadamoto

    Education Internship ,Ritsumeikan Asia Pacific University, Japan

    I really enjoyed my internship itself, but ABROADER is what made my experience complete. I felt a lot more connected to the Vietnamese culture even though I was working remotely. They are very interactive, engaging, and supportive. I made great connections that I hope to keep even after my time internship ends. Honestly, I expected to focus more on my internship than the cultural component with ABROADER, but their excitement is contagious and they love to engage with everyone. It would have been a very different experience without ABROADER guiding and facilitating along the way.

    What is your advice to future travelers on this program?

    You get out what you put in. This was a remote study abroad internship, but because I, the local buddies, and ABROADER put in such great efforts, I do not feel like I missed out on much. I decided to participate last minute, and could never have expected how great and fulfilling this experience was.


    Elizabeth Haley

    Remote Environment Internship ,SUNY Geneseo

    Great internship in Vietnam! I recommend Westerners to go there at least one time to see things differently. ABROADER is very helpful (even if there is only women here haha) and found me a very decent internship. Time flies very fast, so you know what to do if you like the heat and cheep beers. À bientôt Vietnam!

    Hugo Boitel

    Environment Internship ,Polytech Montpellier, France

    There are few words that could describe my time here this summer. The time I have spent here has been priceless and life changing, even more than I thought it could be. I learned so much from my nursing internship in Vietnam that will help me very much in my future. However, the life experience I’ve learned, through adapting to another culture, traveling alone to beautiful places and having a sense of home here is something I’ll never forget. The people here have touched my heart, and I’ll have these memories forever. This country, these places and people are beautiful, and I am so happy I came here. It’s inspired me to always follow my dreams, no matter how big they are, and that I can do anything.

    Elisa Wynne Durkin

    Nursing Internship ,Colorado State University, USA

    I am thankful to God that my daughter had an opportunity to be in Vietnam for 3 months through ABROADER. She stayed with a host family for a month and half and was able to learn a lot about the culture and the food. She loved her host family and misses them. Then she had traveled to Hanoi and worked with ABROADER. The staff was very friendly, caring, and hospitable. After 3 months in Vietnam, I had noticed the changes in my daughter about her outlook of life. She is no longer as much of a picky eater and her compassion and understanding of the Vietnamese people, the culture, and the food has greatly increased. I believe that this experience has helped her grow fast in her journey of life. Thanks ABROADER!!

    Maryann Mohney

    Marketing Internship ,Natasha Mohney’s mother

    My internship in Vietnam with ABROADER was a life changing experience. I was a marketing intern at a travel company in Hanoi and now work for the same company as a full time employee. Being in Vietnam has taught me so much about different people and cultures, as there are many other foreigners working here as well from all over the world. My internship coordinator at ABROADER was so helpful, and was a huge support for me whenever I needed it. I would definitely recommend ABROADER if you are looking to do an internship here. They really cater to your needs and care about what you want and are looking for.

    Lillian Sarah Grant

    Marketing & Communication Specialist Internship ,University of Massachusetts Amherst, USA

    The experience of doing an internship in Vietnam certainly was not easy for me but I have no doubt that it was tremendouly valuable. At first, I actually had a lot of culture shocks, for example, sometimes it was hard to communicate with Vietnamese people because not a lot of people speak English and some had very strong accent. However, Vietnamese people were very kind to me and took well care of me especially the host family and program coordinator. I realized that it’s difficult to understand another culture but it’s also really necessary to accept other culture, their life and their way of thinking. At the hotel where I did my internship, I could learn a lot of things. For example, I learnt how to communicate politely with customers, how to make them satisfied and how to manage the hotel. Everyone from the supervisor to my co-workers was helpful and accommodating, I was included in all the daily meetings and the supervisor was very open to share her knowledge about hotel management which was really helpful to my future work. I really had a good experience in Vietnam. I appreciate the people I’ve met and the experience I’ve had. This is going to be very useful in the future. Thank you ABROADER Vietnam so much for the valuable opportunity to learn about my field of work in your beautiful country!

    Kaoru Mori

    Hospitality Internship ,Nagoya University of Foreign Studies, Japan

    My experience was very unique in the sense that it was first virtual internship. I was not expecting to have one so I was little sad at first but in the end it was really fun and educational experience. Even though it was virtual, I was engaging with local buddies at Vietnam all the time as if we were friends for the longest time and learning and talking about Vietnamese culture every week. We also had some good events amongst ourselves which I will cherish for a long time. The company I worked at was also great. The supervisor was helpful and communicative for the most time. I learned so much working wise also. What was the most surprising thing you saw or did? Singing happy birthday song in Vietnam was definitely one of things I was not expecting to do!

    Jae Joon

    Business Assistant Remote Internship ,Princeton University

    The study tour was a great was to experience Vietnam. The academic industry visits provided insights into how the manufacturing industry operates in SE Asia, relevant to our engineering course on Control Systems. Then many cultural experiences helped out understanding of the Vietnamese people and how the modern country has been shaped through the conflicts of the 20th century. Visiting the Mekong Delta was a highlight of the trip, living at a homestead and preparing/cooking a tradition Vietnamese meal was amazing. Overall the local buddies that helped us on our trip were amazing, providing us an insight into Vietnam through the eyes of other young adults.

    Nicholas Zander

    Electrical Engineering and Computing Study Tour ,University of Newcastle, Australia