Hotel Guest Relation Intern

Provide personalized services to regular guests on executive floors to ensure they are well taken care of. Cultivate and maintain good relationships with all guests. Handle guest requests and concerns promptly and with courtesy, report to GSE or/and CFM/DM. Conduct a tour for potential guests who wish to view the Hotel facilities. Liaise with CFM […]

• Provide personalized services to regular guests on executive floors to ensure they are well taken care of. Cultivate and maintain good relationships with all guests.
• Handle guest requests and concerns promptly and with courtesy, report to GSE or/and CFM/DM.
• Conduct a tour for potential guests who wish to view the Hotel facilities. Liaise with CFM or Duty Manager for follow–up.
• Make reservations for hotel accommodation and assist with check-in and check-out at the reception counter, if necessary.
• Proceed to the executive floor’s guest registration, provide information about the accommodation and amenities, and also check out the process.

At the end of the shift, fully clear the station and do a full and detailed handover with the following shift.