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Refund Policies

ABROADER’S PROGRAM REFUND POLICIES

As ABROADER makes financial commitments on your behalf well in advance of the program start date, refunds can only be made on a case by case basis and under extreme circumstances (i.e. serious documented illness, death of a family member or other serious matters). Cancellation of the contract must be made in writing and acknowledged by both parties.

* TERMINOLOGY

  • Program: an internship/study abroad/service-learning program offered through ABROADER

  • Host Organization: any legal entity in which you undertake your program. The Host Organization could be a company, university, Non-Governmental Organization (NGO) or any organization with a legal status to host you for your program. 

  • Conditional Program Offer: refers to the conditional offer from ABROADER to accept you in a ABROADER’s  program. After reviewing your program application, ABROADER will have an Information Interview with you. After that, a Conditional Offer Letter will be sent to notify you of the admissions decision. 

  • Program Offer Letter: Based on the first interview record, ABROADER matches you with potential host organizations. Another interview might be required by the potential host organizations. A Program Offer Letter will be sent to you by ABROADER when your program placement is confirmed by both you and a host organization. This letter includes the description of your tasks/classes; description of the position/course as well as the skills and qualifications required by the host organization to fit the position/course.

  • Program fee: refers to the total amount paid to ABROADER which is calculated based on the services you would like ABROADER to provide for your program. This program fee is expected to be fully paid to ABROADER no less than 06 weeks prior to the start of your program. 

  • Program deposit: You must pay to ABROADER a USD $500 deposit in order to activate your program application. This program deposit is part of your program fee: it is not an additional fee. 

  • Bank fee: You shall bear the cost of any bank fees or charges in relation to any payments made to ABROADER. If any of these charges are levied on ABROADER, ABROADER will invoice you for these amounts. 

To clearly understand ABROADER’s Refund Policies as below, it is highly recommended that you take a look at our general policies and procedures handbook in advance. Click here to read the handbook in full.

TERMINATION IN CERTAIN CIRCUMSTANCES

  • Although we have not encountered this situation with any applicant before, if you are not qualified/accepted for a program placement by more than three prospective Host Organizations, the program placement matching process will be stopped, and the program deposit of USD $500 will be refunded to you.   

  • ABROADER will endeavor to secure the most suitable program opportunity available for you based on your majors, interests, skills and program requirements. Once a program placement has been secured through a formal Program Offer Letter, it is expected that you will accept the opportunity. Should you decline maximum 2 opportunities without reasonable cause, ABROADER may terminate the Conditional Program Offer by giving you notice. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

In the event of cancellation initiated by You

  • In extreme circumstances that prevent you from undertaking the program for the planned duration, ABROADER might bank your booking for a period of 6 months. You can return to take advantage of your unused services, providing there is availability and the internship/projects’/courses’ activities are not in recess (i.e. around Lunar New year). All extra costs resulting from the cancellation would be at your expenses. Any serious illness that causes you to withdraw must be documented by a licensed physician with notification sent to ABROADER.

    • Cancellation prior to signing the Program Offer Letter
      Prior to ABROADER issuing the Program Offer Letter, you may give written notice to ABROADER to cancel your application. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

    • Cancellation more than 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation at this time: ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee. Please beware that you are responsible for other committed services by the cancellation date that result in extra charges, including but not limited to, program placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements.

    • Cancellation within 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation less than 6 weeks prior to the program start date, ABROADER will retain the non-refundable portion of USD $1,050 from program fee, plus program deposit of USD $500 as a cancellation fee. This is to cover committed services, including but not limited to, internship placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements. The rest of the program fee after deducting committed or reserved services, is subject to be refunded to you.

  • Cancellation after Program Commencement Date
    Should you cancel your program on or after the program commencement date, ABROADER will be entitled to retain all payments made by you.In case of serious documented illness or any other serious matter, the portion of ABROADER’s program fee that is not committed or reserved will be subject to refund. Refund requests will be reviewed on a case-by-case basis.

  • In case of early departure, you are responsible for paying the remaining fees, if any. The rental fee for accommodation will be considered to refund for the following months. However, please be aware that accommodation rent is calculated on a monthly basis.

In the event of cancellation initiated by ABROADER

If ABROADER has tried to match you with potential placements, however, it is unsuccessful because of mismatching of the skillsets or if: 

(1) Your home country’s government issues a travel warning advising its citizens not to travel to Vietnam or, if in country, to leave, or  

(2) ABROADER deems it necessary to cancel or suspend the contract for any other reason

  • If the program has not yet begun, all fees will be refunded including the program deposit of USD $500, deducted by any bank fees paid.

  • If the program has begun, any portion of program fee that has not been committed or used to reserve services, deducted by any bank fees paid will be refunded.

Force majeure

In force majeures events beyond reasonable control of both parties, including but not limited to earthquakes, governmental regulations, fire, flood, labor difficulties, civil disorder, international travel ban, both parties shall discuss and negotiate in good faith to minimize losses. Any portion of program fee that has not been committed or used to reserve services, less any bank fees paid is subject to refund.

IN THE EVENT OF PROGRAM POSTPONE INITIATED BY YOU

You can defer no more than twice within the same six-month period.

In the event that you do not undertake your deferred program within 06 months and/or defer twice and still do not undertake a program with ABROADER, the cancellation policy as below will be implemented.

Postponing program prior to program confirmation

In the event that you postpone your program prior to program confirmation:  

  • You are not eligible for a refund of the program deposit  

  • There will be no postponement fee charged 

  • You can postpone for a maximum of 6 months

  • At the time of reactivation, you will be required to undergo program reassessment.

Postponing program after program confirmation

In the event that you postpone your program after program confirmation:  

  • You are not eligible for a refund of the program deposit 

  • If the same placement is available there will be no postponement fee charged  

  • If the same placement is not available there will be a postponement fee of USD $500 

  • You can postpone for a maximum of 6 months  

  • At the time of reactivation, you will be required to undergo program reassessment.


Have questions about any of the information given above?

Do not hesitate to email our Program Advisor any time at apply@abroader.org or leave us a message here.

The three weeks that I spent in Vietnam gave me a unique insight and greater appreciation into the world around me. Going to Vietnam has made me value the things I take for granted in Australia, such as just being able to drink clean water from the tap. I discovered that the people of Vietnam are so generous and forgiving. I made many new friends during the study tour and learned a course all whilst touring a great country. The study tour was very enjoyable and I had lots of fun along the way with the activities planned by the local buddies. The course itself was interesting and I genuinely enjoyed the content, despite it being so condensed into a few weeks. My advice for students wanting to go on ABROADER study tour would be to just enjoy the trip while it lasts and take as many photos as possible, because the time goes so quick. A huge thank you to all the organisers of the trip and to the local buddies for making this trip possible and the best it could have been.

Dante Staneke

Electrical Engineering & Computing Study Tour ,University of Newcastle, Australia

The 5 months spent in Vietnam was not only enjoyable but also felt enriching. I have become many times more independent than before and thoroughly enjoyed working at Vinmec General International Hospital- A conducive and enjoyable workplace for those interested in a career in Healthcare.

Skye Lee

Healthcare & Pharmacy Internship ,Republic Polytechnic, Singapore

ABROADER, you have made my experience in Vietnam an incredible one!! For me, having a local buddy as a support system during my Social Work internship in Vietnam has been the most helpful. My work at CSAGA helped me understand social services from a Eastern Asian perspective, helped me acclimate to Vietnamese lifestyle, and understand the process that non-profits go through to obtain funding. ABROADER is always so supportive and has made me feel at home. Thank you so much and I encourage you all to keep changing lives and doing what you do.

Haley Perry

Social Work Internship ,University of Oregon, USA

I just wanted to say a Warm Thanks to the ABROADER team for creating an amazing experience for Zach. Kasia and your team went above and beyond and should be so proud of bringing the amazing experience of living in Vietnam to my son. Your buddy program was amazing and we met his Buddy several times. He even came to the airport at 7 AM this past Saturday as Zach left Vietnam. Zach learned so much about Vietnam this summer - about its amazing culture, food, how people live and of course Grab, and the crazy life of the traffic. This family has fallen in love with Vietnam.

Barry Vlessing

Business Development Internship ,Zachary Vlessing's Father

I think my experience is different from others. I think many people who joined the internship say something like ‘I find what I wanna do in the future’ or ‘I find discover myself.’ But for me, I cannot find my future job. I cannot say working at hotel is my future job. Before I go to Vietnam, I really wanted to work at hotel or be something it cherishes the hospitality such as a flight attendant. I thought I’m really open minded and it is best job for me. After finishing the internship, I thought the job at hotel is really nice job, to do best for the people all the time like I thought once but now I cannot say I wanna work at hotel in the future with 100% sure. It’s because I feel stressful when I receive the bad service as a customer. More and more I polish my service, I’m really dissatisfied with the service of others. So now I wanna put a distance from the service job. So now, I’m looking for what I wanna do in the future in Japan and challenges many things. But this is what I can say with 100% sure It was best decision to take the internship in Vietnam. It is because thanks to the challenge of internship in Vietnam, I became to love challenges much more than the time before going to Vietnam. Before going to Vietnam, I had a fear to challenge. But now, I challenge many things and I realize my life is really full one! And I wanna recommend this internship to other Japanese students of course. You may be able to find your future job and yourself or not, no matter how different you feel about internship after finishing it, I can say with 100% sure it will be worthwhile to your life in some way.

Keiko Kaji

Hospitality Internship ,Tokyo Woman`s Christian University, Japan

There are few words that could describe my time here this summer. The time I have spent here has been priceless and life changing, even more than I thought it could be. I learned so much from my nursing internship in Vietnam that will help me very much in my future. However, the life experience I’ve learned, through adapting to another culture, traveling alone to beautiful places and having a sense of home here is something I’ll never forget. The people here have touched my heart, and I’ll have these memories forever. This country, these places and people are beautiful, and I am so happy I came here. It’s inspired me to always follow my dreams, no matter how big they are, and that I can do anything.

Elisa Wynne Durkin

Nursing Internship ,Colorado State University, USA

Vietnam, from my experience, is a very work-oriented and relationship-oriented country. You must come prepared to work a lot, learn a lot, and you absolutely must not try to apply the logic or expectation that you would have in the West. This will do little to nothing to help you and will hinder your ability to learn. Come here with the mindset of a student, not an authoritative figure. There is much to learn in Vietnam that will be very valuable to you wherever you work or live, and it is important that you come to Vietnam with an open and unexpecting mind, so that when you go home you will have been able to learn, enjoy and apply your experiences to your future in a positive way. Come to Vietnam with the ability to motivate and add value to people’s lives. Set an example for people, and remember that you are at all times representing you country, university and culture, so make an impression that will stand out as a positive one. Make friends as much as possible and when you can try to study the language as much as possible, even if it is just the language that relates to your job. Doing these two basic things will make living and working here quite enjoyable.

Jack Sherpa

Hospitality & Tourism Internship ,University of Oregon, USA

This internship in Vietnam with SEND offers me just that and I am grateful for the experience to teach, make friends and be in Vietnam. I’ve always wanted to become an educator but I often feel like the teachers in Japan lack the international and cultural experience to make lessons more interactive. I try to allow myself the chance of going to another country, experience another culture and become a better-equipped teacher.

So Sadamoto

Education Internship ,Ritsumeikan Asia Pacific University, Japan

I was satisfied with the Internship Service provided by ABROADER Vietnam. The Program Coordinator always listened to my worries, and they tried to keep my safety and that really relieves my anxiety being in a foreign country. The organization where I did the Early Childhood Education Internship was with Fuji kindergarten, I got to work in different campuses with different teachers who were also my supervisors. All of them were very kind and supportive towards me. However, some of them cannot speak English so sometimes it is hard to communicate with them but eventually it was fine. At one campus, there is a translator that helps me communicate with the teachers so it wasn’t a big problem. In some classes, I ran my class arrangements well (such as art and drawing activities), but in young children’s classes, it was very challenging to do it, so I improvised by singing songs and dancing to the music, which makes them very happy. In come campuses, they awake children’s imagination through art with foods, clay, and nature and so on. It was very interesting. Through my internship in Vietnam, I learned that, in order to communicate with children, it is important that you communicate smoothly with teachers first. The challenging part was that not everyone at my workplace speaks English and we had to learn to communicate effectively with each other. All in all, I would recommend ABROADER Vietnam service to anyone who in interested in doing an Internship in Vietnam.

Maiko Otsubo

Early Childhood Education Internship ,Osaka Jogakuin College, Japan

The program coordinator and local buddies were the best and they contributed greatly to the amazing experience of studying abroad. I loved how caring the program coordinator was, whenever I have slight health problems, she was always available to make everything okay. The local buddies were always readily available and eager to interact with us. The activities within the program were planned and well-coordinated. Activities were fun and informative and they were great opportunities getting to know the city, Vietnamese culture. They all contributed in a positive and supportive fashion to my overall study experience.

Wilson Deng

Vietnam Global Seminar Study Tour ,University of California, San Diego, USA