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Refund Policies

ABROADER’S PROGRAM REFUND POLICIES

As ABROADER makes financial commitments on your behalf well in advance of the program start date, refunds can only be made on a case by case basis and under extreme circumstances (i.e. serious documented illness, death of a family member or other serious matters). Cancellation of the contract must be made in writing and acknowledged by both parties.

* TERMINOLOGY

  • Program: an internship/study abroad/service-learning program offered through ABROADER

  • Host Organization: any legal entity in which you undertake your program. The Host Organization could be a company, university, Non-Governmental Organization (NGO) or any organization with a legal status to host you for your program. 

  • Conditional Program Offer: refers to the conditional offer from ABROADER to accept you in a ABROADER’s  program. After reviewing your program application, ABROADER will have an Information Interview with you. After that, a Conditional Offer Letter will be sent to notify you of the admissions decision. 

  • Program Offer Letter: Based on the first interview record, ABROADER matches you with potential host organizations. Another interview might be required by the potential host organizations. A Program Offer Letter will be sent to you by ABROADER when your program placement is confirmed by both you and a host organization. This letter includes the description of your tasks/classes; description of the position/course as well as the skills and qualifications required by the host organization to fit the position/course.

  • Program fee: refers to the total amount paid to ABROADER which is calculated based on the services you would like ABROADER to provide for your program. This program fee is expected to be fully paid to ABROADER no less than 06 weeks prior to the start of your program. 

  • Program deposit: You must pay to ABROADER a USD $500 deposit in order to activate your program application. This program deposit is part of your program fee: it is not an additional fee. 

  • Bank fee: You shall bear the cost of any bank fees or charges in relation to any payments made to ABROADER. If any of these charges are levied on ABROADER, ABROADER will invoice you for these amounts. 

To clearly understand ABROADER’s Refund Policies as below, it is highly recommended that you take a look at our general policies and procedures handbook in advance. Click here to read the handbook in full.

TERMINATION IN CERTAIN CIRCUMSTANCES

  • Although we have not encountered this situation with any applicant before, if you are not qualified/accepted for a program placement by more than three prospective Host Organizations, the program placement matching process will be stopped, and the program deposit of USD $500 will be refunded to you.   

  • ABROADER will endeavor to secure the most suitable program opportunity available for you based on your majors, interests, skills and program requirements. Once a program placement has been secured through a formal Program Offer Letter, it is expected that you will accept the opportunity. Should you decline maximum 2 opportunities without reasonable cause, ABROADER may terminate the Conditional Program Offer by giving you notice. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

In the event of cancellation initiated by You

  • In extreme circumstances that prevent you from undertaking the program for the planned duration, ABROADER might bank your booking for a period of 6 months. You can return to take advantage of your unused services, providing there is availability and the internship/projects’/courses’ activities are not in recess (i.e. around Lunar New year). All extra costs resulting from the cancellation would be at your expenses. Any serious illness that causes you to withdraw must be documented by a licensed physician with notification sent to ABROADER.

    • Cancellation prior to signing the Program Offer Letter
      Prior to ABROADER issuing the Program Offer Letter, you may give written notice to ABROADER to cancel your application. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

    • Cancellation more than 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation at this time: ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee. Please beware that you are responsible for other committed services by the cancellation date that result in extra charges, including but not limited to, program placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements.

    • Cancellation within 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation less than 6 weeks prior to the program start date, ABROADER will retain the non-refundable portion of USD $1,050 from program fee, plus program deposit of USD $500 as a cancellation fee. This is to cover committed services, including but not limited to, internship placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements. The rest of the program fee after deducting committed or reserved services, is subject to be refunded to you.

  • Cancellation after Program Commencement Date
    Should you cancel your program on or after the program commencement date, ABROADER will be entitled to retain all payments made by you.In case of serious documented illness or any other serious matter, the portion of ABROADER’s program fee that is not committed or reserved will be subject to refund. Refund requests will be reviewed on a case-by-case basis.

  • In case of early departure, you are responsible for paying the remaining fees, if any. The rental fee for accommodation will be considered to refund for the following months. However, please be aware that accommodation rent is calculated on a monthly basis.

In the event of cancellation initiated by ABROADER

If ABROADER has tried to match you with potential placements, however, it is unsuccessful because of mismatching of the skillsets or if: 

(1) Your home country’s government issues a travel warning advising its citizens not to travel to Vietnam or, if in country, to leave, or  

(2) ABROADER deems it necessary to cancel or suspend the contract for any other reason

  • If the program has not yet begun, all fees will be refunded including the program deposit of USD $500, deducted by any bank fees paid.

  • If the program has begun, any portion of program fee that has not been committed or used to reserve services, deducted by any bank fees paid will be refunded.

Force majeure

In force majeures events beyond reasonable control of both parties, including but not limited to earthquakes, governmental regulations, fire, flood, labor difficulties, civil disorder, international travel ban, both parties shall discuss and negotiate in good faith to minimize losses. Any portion of program fee that has not been committed or used to reserve services, less any bank fees paid is subject to refund.

IN THE EVENT OF PROGRAM POSTPONE INITIATED BY YOU

You can defer no more than twice within the same six-month period.

In the event that you do not undertake your deferred program within 06 months and/or defer twice and still do not undertake a program with ABROADER, the cancellation policy as below will be implemented.

Postponing program prior to program confirmation

In the event that you postpone your program prior to program confirmation:  

  • You are not eligible for a refund of the program deposit  

  • There will be no postponement fee charged 

  • You can postpone for a maximum of 6 months

  • At the time of reactivation, you will be required to undergo program reassessment.

Postponing program after program confirmation

In the event that you postpone your program after program confirmation:  

  • You are not eligible for a refund of the program deposit 

  • If the same placement is available there will be no postponement fee charged  

  • If the same placement is not available there will be a postponement fee of USD $500 

  • You can postpone for a maximum of 6 months  

  • At the time of reactivation, you will be required to undergo program reassessment.


Have questions about any of the information given above?

Do not hesitate to email our Program Advisor any time at apply@abroader.org or leave us a message here.

I was very impressed with how organized ABROADER Vietnam was in preparing my internship in Vietnam. The Skype meetings before coming to Vietnam made me feel confident about my safety and expectations during my internship. The Program Coordinator met me at the airport, even though my flight arrived at 1 a.m. The orientation was very thorough and outlined expectations from both myself and the University of Economics HCMC – where I would be working as an intern. During the summer ABROADER checked in with me often to see how I was doing. They even came down to Ho Chi Minh City a few times to visit the other interns and me. Whenever I had a problem, they were always available on Facebook and did their best to resolve it. It is clear that ABROADER Vietnam is a reliable organization that cares about its participants.

Ian Rohr

International Relation Internship ,Tulane University, USA

I am grateful to everyone who has helped organize my internship in Vietnam this summer. I am grateful to ABROADER for finding me the best placement that I could ever hope for and for being so caring, accountable and responsive during my whole internship duration. I am grateful to my supervisor and all the coworkers at my host organization for being so hard-working, responsible, encouraging and supportive. Without their kindness and support, my holistic learning experience while in Vietnam would not be that worthwhile. I would definitely recommend this internship in Vietnam program to anyone that is interested in doing an internship abroad.

Bryant Chu

Culinary Internship ,Master’s Degree at Stanford University, USA

This internship in Vietnam with SEND offers me just that and I am grateful for the experience to teach, make friends and be in Vietnam. I’ve always wanted to become an educator but I often feel like the teachers in Japan lack the international and cultural experience to make lessons more interactive. I try to allow myself the chance of going to another country, experience another culture and become a better-equipped teacher.

So Sadamoto

Education Internship ,Ritsumeikan Asia Pacific University, Japan

I have found myself such wonderful friends who share the same interest. What is more precious to explore an unfamiliar place, do what you love and make friends with such awesome people? The damp and blistering air on the first day of June still hasn’t slipped my mind. A summer internship at the Center for Sustainable Rural Development, under the scorching sun of Ha Noi, is filled with salutary experiences. A unique task I am responsible for was to compile “Planting life, Planting tree”, a photo book that describes changes in farmers’ behavior after seeing the benefits of living harmoniously with Mother Nature. It is not simply putting captions under images. Rather, it is a whole process of doing research, understanding the project and cultural background, working closely with the program officers, local agencies, and villagers to complete the book. Thus, climate change, for me, is no longer only about ice being melted in Antarctica. The rising temperature effects have to be seen right in the field where farmers’ livelihood is being taken away by deforestation, natural disasters, and water shortage. The knowledge and skills I have gained from the internship surpass the classroom environment and definitely will set a firm base for me in my future career plan. Apart from my Climate Change Internship in Vietnam, I came to Ha Noi without any expectation for long-lasting relationships rather than professional ones. Yet, ABROADER staff and local buddies have completely changed my mind. Their support and welcoming outshine my worries and loneliness. Also, during my internship time, living in the apartment for ABROADER's interns, I have found myself such wonderful friends who share the same interest. What is more precious to explore an unfamiliar place, do what you love and make friends with such awesome people?

Nguyen Chau Bao

Climate Change Internship ,The College of Wooster, USA

For the past 5 months, ABROADER has helped ensure that everything is smooth-sailing for the duration of my internship. From landing in Vietnam till my return trip to Singapore. My transport pick-up from the airport and accommodation were already well-planned and I settled down comfortably. However, a problem I encountered was language barrier. Only a small portion of Vietnamese is able to converse in English or Chinese. Fortunately, basic Vietnamese lessons were provided to us by ABROADERs before we ventured alone. Beside the above mentioned, a booklet filled with contacts, places to go and common Viet phrases were also provided. The agents were really passionate and tried their best to meet my needs and hear my concerns. I would like to specially mention Mia and Kasia for going the extra miles.

Eurry Ning

Scrum Master Internship ,Republic Polytechnic, Singapore

My experience was very unique in the sense that it was first virtual internship. I was not expecting to have one so I was little sad at first but in the end it was really fun and educational experience. Even though it was virtual, I was engaging with local buddies at Vietnam all the time as if we were friends for the longest time and learning and talking about Vietnamese culture every week. We also had some good events amongst ourselves which I will cherish for a long time. The company I worked at was also great. The supervisor was helpful and communicative for the most time. I learned so much working wise also. What was the most surprising thing you saw or did? Singing happy birthday song in Vietnam was definitely one of things I was not expecting to do!

Jae Joon

Business Assistant Remote Internship ,Princeton University

The host school was very welcoming and friendly, provided me with plenty of opportunities to interact with different year levels and observe classes, very keen on showing me Vietnam and making me comfortable. The teachers that we got to work with were very supportive – very kind and supportive! They welcomed us into their community and provided us with numerous opportunities to be in the classroom and teach. We get to receive feedbacks from teachers after the classes and it really helps a lot for us to make progress and improvement. I am also very grateful for the local buddies that support us throughout the program, they are all very kind and helpful.

Rachel Odam

Education Internship ,Monash University, Australia

A Positive International Internship Experience !

I am so appreciative of the ABROADER team for all of their efforts throughout this unprecedented remote internship experience; I felt constantly supported and engaged in the country of Vietnam, even while in a remote setting. While working for an international organization while working from home was inherently difficult/challenging, ABROADER and the Local Buddies made this the best possible experience for all of the interns! I cannot even imagine how wonderful this experience will be for future interns who get to travel in-country with ABROADER for their internships and get to meet all of the wonderful, supportive, and KIND team members.


Abby Poisson

Public Health Remote Internship ,Saint Michael’s College

Words cannot describe how much I gain from this internship. The time here has been productive, meaningful and of course an unforgettable one! When I first came to Ho Chi Minh City for the internship, I was overwhelmed by the culture difference. To the roads packed with motorcycles to the food, everything was different for me. Honestly, I thought it would be very hard for me to adapt to the culture in Vietnam, however, ABROADER provided us with a lot of support! They have local buddies that bought us around Ho Chi Minh City, teach us their culture and are very open and happy going! They even brought us to grocery shopping which we needed desperately! What’s more, they gave me an internship in one of Vietnam’s top IT outsourcing companies! The team was professional, always looking for ways to improve and welcoming! They always try their best that I am doing great! Thank You ABROADER!

Heng Choon Yuan (Gerald)

IT Internship ,Republic Polytechnic, Singapore

I would highly recommend this internship with ABROADER for my friends or anyone who is interested in doing an IT internship in Vietnam. My IT Internship was done at Global Cybersoft in Ho Chi Minh City, Global CyberSoft (GCS) is a leading global IT solutions provider founded in California. With extensive experiences and rich expertise, GCS poses as a major IT pioneer and trusted partner in Vietnam. The first team I was with (Business Analysis Team) went out of their way to give me responsibilities that challenged me to learn, and provided help for me to learn how to do these tasks, I felt my work on the Business Analysis team was important, and I made a significant contribution as an intern. Next, I was moved to programming team which I felt I did not have as much training compared to the first one. Given that the company was not used to having an intern like me, they did a good job giving me responsibilities that would help me learn. My supervisor was the local team manager and he helped me a lot during work and cared about my well-being. Among many concerns one has when deciding to do an internship, for me, the most important part was having as much help as possible getting into contact with prospective companies, and further set up with a bank account, etc. and felt very satisfied with the services provided by ABROADER concerning these procedures. The most helpful improvement would have been a more timely completion of all the steps so that there is the largest choice of companies to choose from, and one can prepare as soon as possible.

David Mechael Duplantier

IT Internship ,University of California, San Diego, USA