Policy And Procedure
Policy and procedure
o ABROADER: a third-party provider develops and be responsible for the internship program in Vietnam
o The intern: An individual or group of individuals seeking for the services or advice of the Internship program with ABROADER
o Host Organization or Host Company: The Host Organization or Host Company refers to any legal entity in which the intern undertakes his/her Internship. The Host Organization could be a company, Non-Governmental Organization (NGO) or any organization with a legal status authorizing it to host the intern for his internship.
o Internship: The Internship refers to a practical learning experience in which both, the Host Organization and the intern take part. The internship is not represented by a labor contract but by an Internship Agreement signed by ABROADER and the intern.
Internship Duration: The standard program key dates are (unless otherwise specified):
o Arrival date: Thursday (Program starts, check-in accommodation, Vietnam visa starts)
o Internship start date: Monday (after the arrival Thursday)
o Internship last date: Friday (before the departure Sunday)
o Departure date: Sunday (Program end, check-out accommodation)
o Informational Interview: An informational interview is an interview between ABROADER staff and an intern candidate. Its purpose is for ABROADER to assess the candidate’s skills, backgrounds and interests and their suitability to an ABROADER’s internship program.
o Conditional Letter Offer refers to the conditional offer from ABROADER to accept the intern in ABROADER’s internship program.
o Internship Agreement: refers to the Agreement between the ABROADER and the intern, specifying the program’s terms that both parties agree to abide by.
o Internship Offer Letter: refers to the description of the Internship position at a Host Company. It includes the description of the tasks’ description of the position as well as the skills and qualifications required by the Host Company to fit the position.
o Placement Package: The Internship Package refers to the different services provided by ABROADER and/or its Partner to place the intern for an Internship at a Host Company. Notably, it includes:
- The scheduling of interviews with the Host Companies interested in the intern’s profile (provided that the first payment of deposit has been paid by the intern)
- When appropriate, the provision of advice about how to prepare a professional interview to maximize the chances of the intern to get an Internship
o Accommodation Package: refers to the different services provided by ABROADER and/or its Partners to find accommodation for the intern. Notably, it includes:
- The coordination and arrangement with the person in charge of the serviced apartment (Landlord, Head tenant, Accommodation Company or Host Family) before the intern’s stay at the accommodation.
o Serviced apartment: refers a furnished apartment, providing standard amenities such as bed sets, wardrobe, room service, Wi-Fi, tap water, kitchen. Electricity bill is excluded.
o Homestay: refers to a private room in a Host Family with shared facilities, common rooms with Wi-Fi; also including a dinner provided by the Host Family.
o Landlord: refers to a natural or legal person who owns and/ or operates a property in which the intern is accommodated.
o Host Family: refers to a family who owns or rent a property in which the intern stays with for the period of the program.
B. GENERAL POLICIES AND PROCEDURE
1. Program Procedure
1.1. Application package
It is required to submit the documents as below by the intern:
a) Current Curriculum Vitae (CV) / Resume
b) Letter of Intent
(Why do you chose to take internship in Vietnam? – What do you expect from this internship program?)
c) Unofficial Academic Transcript (courses and grades) d) Passport information page (scanned version)
e) ABROADER application form
*Additional requirements: Interns in the fields of Architecture, Graphic Design and Journalism & Media might need to submit a sample/portfolio of their work.
1.2. Conditional Offer Letter
After reviewing internship application, ABROADER will have an Information Interview with the intern. After that, Conditional Offer Letter will be sent to notify the intern of the admissions decision. To confirm your acceptance of the offer, the intern must further submit:
o Completed, signed and dated Conditional Offer Letter – agreeing the Terms and Conditions (e-signature is acceptable)
o Evidence of payment of US$ 500 program deposit.
Note: Intern’s enrollment in ABROADER’s program becomes official only after the intern returns a signed copy of this Internship Agreement and pay the deposit.
1.3. Internship Placement
Based on the first interview record, ABROADER matches the intern with potential Host Companies. Another interview might be required by the potential host companies. The Internship Offer Letter will be sent to the intern by ABROADER when the internship position is confirmed from both sides (the intern and the Host Organization).
To formally accept the offer, the intern must submit a signed and dated Internship Offer Letter – agreeing all the information mentioned in the Internship Offer Letter.
For all countries, an up-to-date passport is required. If you do not have a passport, you should begin the application process right away as it may take up to six weeks. If you already have a passport, please make sure that it has not been expired and will be valid for at least six months after the end of your program.
ABROADER will apply for 1 to 3-month multiple business on-arrival visa.
ABROADER will send the Visa Approval Letter from the Immigration Office and guidance on how to get the on-arrival visa at the airport.
For those who take more than 12-week internship, ABROADER will apply 2 times for 3-month multiple business visa. For the second visa, the intern needs to go out and enter Vietnam to get visa on arrival at the airport.
The visa processing fee is included in the program fee. In case the intern holds a citizenship of a country other than U.S./ E.U./ Australia/Singapore and falls into the category of difficult countries to get Vietnam visa, the visa cost is subject to a certain amount of surcharge based on the duration and citizenship of the passport.
Visa application processing fee is included in ABROADER’s program fee (unless otherwise specified). This fee represents a fee payable by the intern to ABROADER to cover the costs incurred in conjunction with an application to the Department of Immigration. This fee is needed to grant the Vietnam Visa Approval Letter. This fee is non-refundable by The Department of Immigration.
Therefore, in no event, will the visa application processing fee be repayable by ABROADER to the intern.
o Visa stamping fee:
This fee is different from the processing fee and not included in ABROADER’s services. Interns will be paying this fee directly to Immigration outlet at Vietnam international airport on arrival. The standard stamping fee for single entry (both for 1 month & 3 months) is 25 USD while it is 50 USD for multiple entries (both for 1 month & 3 months).
o Visa Denial: If the Visa is denied by the Department of Immigration, and the intern already pays for the visa processing fee (included in the program fee), ABROADER will not reimburse the intern for the amount it has received from the intern in respect of the visa application processing fee.
After having confirmation of placement from the intern, ABROADER shall use reasonable endeavors to arrange the accommodation in respect of the internship. The Accommodation Description will be sent to the intern before the departure to Vietnam.
a. Accommodation Location
ABROADER should use the best endeavors to procure that the accommodation is located less than one hour (by car) to the Host Organization.
In the event of more than one-hour travel to the Host Organization due to the limitation of resources and safety reason, the intern will be informed in advance and Provided with clear guidance on how to commute to work.
b. Accommodation’s Policies
By participating in the progra
m, the intern agrees to the policies, rules, and regulations of the accommodation provided by ABROADER and the landlord.
The intern is responsible for his/her room when staying either with local families or in a serviced apartment, including the appliances and property and shared space. When the intern takes their housemates, neighbors seriously and regard them with respect, this attitude is usually returned in kind and makes the area a more pleasant place to live for everyone.
In general, the intern is required to comply with:
- If taking homestay: Comply with the family’s curfew time. If you need to stay out late, always tell the host family beforehand. If you need to stay out very late and feel it necessary, you might want to stay at another accommodation overnight.
- If taking homestay: Do not take a friend home without asking for permission from the host family
- Do not share the house/room key with anyone except for the landlord (if staying in an apartment) and other family members (if taking homestay)
- Be respectful of other housemates and neighbors at all times, including avoiding making noise after 10 PM, not having party without consent from the apartment manager or your homestay family
- Take good care of properties, as well as appliances and furniture in accommodation
- Keep your place tidy, take out the rubbish and put them at designated places
- Charges may occur if intern is found to be responsible for damages or loss of housing property.
c. Change of Accommodation & Procedure
The intern can only request to change accommodation or move out when what ABROADER committed in Apartment Description is different with the real one, including heavy damaged facilities which can’t be fixable. For any other reasons, please consult with ABROADER.
In aforementioned events, it is a responsibility of the intern to follow procedure below (before moving to another accommodation that either re-arranged by ABROADER or self-sourced):
Step 1: Contact ABORADER’s Program Coordinator to clearly indicate the situation
- After receiving request from intern, ABROADER will officially response within 03 working days.
- In the case of moving, upon confirmation, ABROADER will inform the intern the date to change the accommodation or to move out.
- The duration to move to another accommodation is within 04 weeks from the confirmation date. ABROADER shall use reasonable endeavors to deal with landlords in order to support the intern to move at the earliest time possible.
Step 3: Before moving to another accommodation, the intern will be responsible for complying with all his/her rental obligations to the existing accommodation’s landlord.
Failing to follow the procedure, intern will responsible for 1-month rental fee as a penalty.
For intern having internship duration less than 8 weeks, the intern will forego all rentals or monies paid for the internship duration.
d. Additional Fees The intern is directly responsible to pay to the landlord for any services and fees that are not included in ABROADER’s accommodation package. These additional fees include laundry service (around 1USD/kg), electricity bills (USD50- 150/month per room), drinking water, cleaning, linen or other additional items and services. The intern will be directly liable to the landlord for any damage to the accommodation arising from any act or omission of the intern.
e. Liability of ABROADER
ABROADER must use reasonable endeavors to support, however, in no event is ABROADER liable to the intern arising from the termination of the accommodation, or as a result of any death, injury or loss incurred in relation to the accommodation by any reason or cause.
1.6. Pre-departure guide
ABROADER will hold a session of online pre-departure with the intern, to make sure that the intern understands issues related to safety, health, politics, culture and religion in Vietnam, and anything needed to prepare before the departure to Vietnam
In this session, ABROADER also will:
Reconfirm with Intern the detailed information regarding internship placement and other arrangements for Intern’s internship in Vietnam
Provide Intern with their internship schedule information, pre-departure guideline and appropriate orientation
Assign a Program Coordinator to provide support for Intern during the internship
Remind about the arrangement of airport services: If the time and date of Intern’s arrival in Vietnam are to be between 8:00 am and 8:00 pm from Monday to Friday (local time), ABROADER will arrange a staff to pick up Intern at the airport. If the time of Intern’s arrival in Vietnam are different from the above-mentioned time frame, ABROADER will arrange car services for the Intern to travel from the airport to the accommodation.
Before departing for Vietnam, the intern should provide ABROADER specific diet or medical requirements (if any), final travel itinerary to Vietnam, including flight information, pre-arrival checklist and participate in the online pre-departure orientation session with ABROADER.
ABROADER’s pre-departure guide is only one component of the intern’s preparation. It is the intern’s owns responsibility to do their own research to understand issues related to safety, health, political, cultural, and religious conditions in Vietnam.
1.7. Arrival: Welcome and on-site support
The intern will be provided:
o Airport pick-up service on the arrival date.
o Orientation before the internship starts
o Welcome meal
o SOS card, volunteered local buddy, SIM card
o Company induction
o City tour- cultural excursion
o Social and cultural immersion activities (varied by program, either cooking, Vietnamese lesson, volunteer)
o 24/7 support during the internship program
1.8. Internship on-going assessment and final evaluation
ABROADER will take care and follow the intern’s feedback as well as keep track with the Host Organization for the assessment during the internship and end-of-internship. At the end-of-internship, the intern will receive Certificate of Completion for successful internship performance.
1.9. Departure from Vietnam:
Airport drop-off: ABROADER only arranges car on the end date of internship program, only one time per intern. If the intern plans to depart Vietnam at a different date from the program’s designated end date, the intern will arrange the transportation to airport by themselves.
1.10. 24/7 support in Vietnam
ABROADER provides 24/7 support service during the intern’ stay in Vietnam, and in the duration of the program. If there are any incidents/accidents happen in another country or out of the program duration, it is the intern’s own responsibility, including self-arranged travel in Vietnam during the program.
2. Program Fee
2.2. Program deposit
Intern must pay to ABROADER a US$500 deposit in order to activate the application.
2.3. Program fee
Intern will receive an invoice for the remaining balance of the fees (excluding the program deposit) once you are accepted to an ABROADER program - means after Internship Offer Letter accepted and signed. This invoice will be sent along with Internship Agreement via email to the intern.
This program fee is expected, unless an alternative schedule for payment is arranged with and approved by an ABROADER staff in writing, be fully paid to ABROADER no less than 06 weeks prior to the start of the program.
Specific payment terms and due dates are specified in Appendix 2 – Invoice for Program Fee.
Late Payments will incur an interest rate of 1% per calendar month, or any part thereof, (12% per annum) in addition to a US$20 late payment fee.
Waiver for late payment will be considered on a case by case basis.
The service provided by ABROADER Vietnam is really good. Especially until I get used to living here, I asked support from ABROADER so much. Now I can manage my own life by myself thanks to them.
IT Internship ,Chuo University, Japan
Communication Internship ,Princeton University, USA
Maarten Van Balen
Environmental Engineering Internship ,University of Edinburgh, Scotland
Education Internship ,Ritsumeikan Asia Pacific University, Japan
Social Work Internship ,Ecuador
Electrical Engineering and Computing Study Tour ,University of Newcastle, Australia
Surgical Internship ,University of Oregon, USA
Environmental Engineering Internship ,Durham University, England
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Overall the people have exceeded my expectations, and they are really what’s going to help make my experience in Vietnam a great one. I’ve always loved leaving my country (the US) and having new experience, so I wanted to do an internship abroad. Having already spent a semester in Europe, I wanted something really different. My mom was born in Saigon and lived there before coming to the United States with her family. So I felt like a good way to get in touch with my culture and my roots would be to spend three months living and working in Ho Chi Minh City, Vietnam. In my internship in Vietnam, I have helped with various marketing efforts by giving ideas or designing things. I have learned that, of course, there is a different way of doing business here compared to the United States. Things are run differently, there’s a different office culture, there are just always many cultural differences to keep in mind when doing business in a different country, and Vietnam has not been an exception. The people ABROADER have set me up with have been beyond wonderful. Coming to Vietnam on my own seemed very daunting and intimidating, but ABROADER has helped make the transition smooth and seamless. They helped take care of everything I would need during my time here and have gone above and beyond to assure that things continue to go smoothly. I am very appreciative of their support, and it makes the whole thing a little less scary. My local buddies have been so helpful for everything, and I really feel like they are becoming genuine friends. I am generally pretty shy, so it was nice to have friends before even arriving to help introduce me to more people and get me out there. Overall the people have exceeded my expectations, and they are really what’s going to help make my experience in Vietnam a great one.
Natasha Nguyen Mohney
Marketing Internship ,Indiana University, Bloomington, USA