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Refund Policies

ABROADER’S PROGRAM REFUND POLICIES

As ABROADER makes financial commitments on your behalf well in advance of the program start date, refunds can only be made on a case by case basis and under extreme circumstances (i.e. serious documented illness, death of a family member or other serious matters). Cancellation of the contract must be made in writing and acknowledged by both parties.

* TERMINOLOGY

  • Program: an internship/study abroad/service-learning program offered through ABROADER

  • Host Organization: any legal entity in which you undertake your program. The Host Organization could be a company, university, Non-Governmental Organization (NGO) or any organization with a legal status to host you for your program. 

  • Conditional Program Offer: refers to the conditional offer from ABROADER to accept you in a ABROADER’s  program. After reviewing your program application, ABROADER will have an Information Interview with you. After that, a Conditional Offer Letter will be sent to notify you of the admissions decision. 

  • Program Offer Letter: Based on the first interview record, ABROADER matches you with potential host organizations. Another interview might be required by the potential host organizations. A Program Offer Letter will be sent to you by ABROADER when your program placement is confirmed by both you and a host organization. This letter includes the description of your tasks/classes; description of the position/course as well as the skills and qualifications required by the host organization to fit the position/course.

  • Program fee: refers to the total amount paid to ABROADER which is calculated based on the services you would like ABROADER to provide for your program. This program fee is expected to be fully paid to ABROADER no less than 06 weeks prior to the start of your program. 

  • Program deposit: You must pay to ABROADER a USD $500 deposit in order to activate your program application. This program deposit is part of your program fee: it is not an additional fee. 

  • Bank fee: You shall bear the cost of any bank fees or charges in relation to any payments made to ABROADER. If any of these charges are levied on ABROADER, ABROADER will invoice you for these amounts. 

To clearly understand ABROADER’s Refund Policies as below, it is highly recommended that you take a look at our general policies and procedures handbook in advance. Click here to read the handbook in full.

TERMINATION IN CERTAIN CIRCUMSTANCES

  • Although we have not encountered this situation with any applicant before, if you are not qualified/accepted for a program placement by more than three prospective Host Organizations, the program placement matching process will be stopped, and the program deposit of USD $500 will be refunded to you.   

  • ABROADER will endeavor to secure the most suitable program opportunity available for you based on your majors, interests, skills and program requirements. Once a program placement has been secured through a formal Program Offer Letter, it is expected that you will accept the opportunity. Should you decline maximum 2 opportunities without reasonable cause, ABROADER may terminate the Conditional Program Offer by giving you notice. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

In the event of cancellation initiated by You

  • In extreme circumstances that prevent you from undertaking the program for the planned duration, ABROADER might bank your booking for a period of 6 months. You can return to take advantage of your unused services, providing there is availability and the internship/projects’/courses’ activities are not in recess (i.e. around Lunar New year). All extra costs resulting from the cancellation would be at your expenses. Any serious illness that causes you to withdraw must be documented by a licensed physician with notification sent to ABROADER.

    • Cancellation prior to signing the Program Offer Letter
      Prior to ABROADER issuing the Program Offer Letter, you may give written notice to ABROADER to cancel your application. ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee.

    • Cancellation more than 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation at this time: ABROADER will retain the non-refundable program deposit of USD $500 as a cancellation fee. Please beware that you are responsible for other committed services by the cancellation date that result in extra charges, including but not limited to, program placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements.

    • Cancellation within 06 weeks prior to the program start date
      In case you do not want to bank your booking and make cancellation less than 6 weeks prior to the program start date, ABROADER will retain the non-refundable portion of USD $1,050 from program fee, plus program deposit of USD $500 as a cancellation fee. This is to cover committed services, including but not limited to, internship placement, visa arrangement, housing arrangement, housing deposit, program planning and other support arrangements. The rest of the program fee after deducting committed or reserved services, is subject to be refunded to you.

  • Cancellation after Program Commencement Date
    Should you cancel your program on or after the program commencement date, ABROADER will be entitled to retain all payments made by you.In case of serious documented illness or any other serious matter, the portion of ABROADER’s program fee that is not committed or reserved will be subject to refund. Refund requests will be reviewed on a case-by-case basis.

  • In case of early departure, you are responsible for paying the remaining fees, if any. The rental fee for accommodation will be considered to refund for the following months. However, please be aware that accommodation rent is calculated on a monthly basis.

In the event of cancellation initiated by ABROADER

If ABROADER has tried to match you with potential placements, however, it is unsuccessful because of mismatching of the skillsets or if: 

(1) Your home country’s government issues a travel warning advising its citizens not to travel to Vietnam or, if in country, to leave, or  

(2) ABROADER deems it necessary to cancel or suspend the contract for any other reason

  • If the program has not yet begun, all fees will be refunded including the program deposit of USD $500, deducted by any bank fees paid.

  • If the program has begun, any portion of program fee that has not been committed or used to reserve services, deducted by any bank fees paid will be refunded.

Force majeure

In force majeures events beyond reasonable control of both parties, including but not limited to earthquakes, governmental regulations, fire, flood, labor difficulties, civil disorder, international travel ban, both parties shall discuss and negotiate in good faith to minimize losses. Any portion of program fee that has not been committed or used to reserve services, less any bank fees paid is subject to refund.

IN THE EVENT OF PROGRAM POSTPONE INITIATED BY YOU

You can defer no more than twice within the same six-month period.

In the event that you do not undertake your deferred program within 06 months and/or defer twice and still do not undertake a program with ABROADER, the cancellation policy as below will be implemented.

Postponing program prior to program confirmation

In the event that you postpone your program prior to program confirmation:  

  • You are not eligible for a refund of the program deposit  

  • There will be no postponement fee charged 

  • You can postpone for a maximum of 6 months

  • At the time of reactivation, you will be required to undergo program reassessment.

Postponing program after program confirmation

In the event that you postpone your program after program confirmation:  

  • You are not eligible for a refund of the program deposit 

  • If the same placement is available there will be no postponement fee charged  

  • If the same placement is not available there will be a postponement fee of USD $500 

  • You can postpone for a maximum of 6 months  

  • At the time of reactivation, you will be required to undergo program reassessment.


Have questions about any of the information given above?

Do not hesitate to email our Program Advisor any time at apply@abroader.org or leave us a message here.

Overall, I think I had a really fun time and enjoyed the many different kind of activities. At first, I was quite nervous about going somewhere overseas alone to do internship but it was definitely worth it. I not only got work experience but learnt about the culture in Vietnam which I would never had a chance to do if I hadn’t come.

Elena Tokukatsu

Marketing Internship ,Keio University, Japan

I was happy with everything else including in-country logistics and visa support, orientation and city tour and I would definitely recommend this internship in Vietnam to my friends or students who are interested. Though most of my work was limited to observation depending on what department I was placed in, I was able to contribute to the nursing staff by other means (i.e. sorting through medicine to be used for the next day). However, in the ICU, I got to perform all nursing tasks except for mixing drugs as only head nurses could do that task. In addition, I found it really helpful that I had many supervisors at work and they all cared that I learned from this experience. Regarding my experience with ABROADER Vietnam service, what I appreciated the most was probably the local buddy they paired me with here.

Niki Pham

Nursing Internship ,University of Texas in Austin, USA

Great experience and not so complex documentations for a smooth process. It will be better if they can expand their business due to lack of manpower to showcase their capabilities. We came during the period where the world had a Corona virus outbreak and ABROADER managed the situation well where they informed us of the numbers and giving us masks to ensure that we are safe and healthy. Whenever we need help, we know we can approach them and be open to our opinions because we know they will listen and try to help whenever they can.

Heng Siew Ling (Agnes)

Business & Marketing Internship ,Republic Polytechnic, Singapore

I did have a bit of trouble with my original internship, but ABROADER was very supportive and active in ensuring I got the best experience and helped me switch to a different company. My new company became a place where I learned about company life and got to work on independent projects. It was also great to have the local buddies with us, as they went around town and did different activities with us. The local buddies definitely made my experience here more fun and made it easier for me to acclimate to life here. Also, going around Ho Chi Minh City was actually much safer than I had imagined, and people here are usually very friendly to help out foreigners. My time here went by very quickly, and my summer experience of growing, learning, exploring, and lots of eating is definitely one I will remember!

Jamie Kim

Communication Internship ,Princeton University, USA

In general, I am satisfied with the Internship Service provided by ABROADER before I came to Vietnam. My host family placement exceeded my expectations. My host mother and father were all very friendly and helpful; they really made me feel at home. My local buddy Linh, even though she lived 2 hours away, she still made efforts in taking me on day-trips that catered to my interest in Vietnamese Cuisine. I contacted ABROADER for the Culinary Internship in Vietnam on my own and and given the amount of money and time I will be investing, it was extremely important for me to feel that I can trust ABROADER Vietnam. My host for the internship was Ngon Villa Restaurant. The host company staffs were very friendly and welcoming, one chef at the restaurant was in charge of my internship. However, due to perhaps unforeseeable needs in the company, my supervisor was not able to spend more than a day with me. ABROADER Vietnam found an excellent opportunity for internship in Vietnam for me; however, the host company was not able to fully deliver the experience I was looking for.

Jinhua Zhang

Culinary Internship ,City College of San Francisco, USA

The program coordinator and local buddies were the best and they contributed greatly to the amazing experience of studying abroad. I loved how caring the program coordinator was, whenever I have slight health problems, she was always available to make everything okay. The local buddies were always readily available and eager to interact with us. The activities within the program were planned and well-coordinated. Activities were fun and informative and they were great opportunities getting to know the city, Vietnamese culture. They all contributed in a positive and supportive fashion to my overall study experience.

Wilson Deng

Vietnam Global Seminar Study Tour ,University of California, San Diego, USA

My nursing internship at the Orthopedic & Rehabilitation Hospital is a treasure experience that I will never forget. Having always wanted to volunteer in Nursing in Asia, I took the opportunity and I am very glad I did. The Nursing Placement I had in Vietnam was exceptionally fulfilling, including the support from my Nurses, Coordinator and Local Buddy. All of whom made me feel very welcomed during the time I was here. The on-site support I received was brilliant, every query I had was answered promptly and professionally and the service was everything I could have asked for.

Sarah Heard

Nursing Internship ,University of Plymouth, England

I would highly recommend this internship with ABROADER for my friends or anyone who is interested in doing an IT internship in Vietnam. My IT Internship was done at Global Cybersoft in Ho Chi Minh City, Global CyberSoft (GCS) is a leading global IT solutions provider founded in California. With extensive experiences and rich expertise, GCS poses as a major IT pioneer and trusted partner in Vietnam. The first team I was with (Business Analysis Team) went out of their way to give me responsibilities that challenged me to learn, and provided help for me to learn how to do these tasks, I felt my work on the Business Analysis team was important, and I made a significant contribution as an intern. Next, I was moved to programming team which I felt I did not have as much training compared to the first one. Given that the company was not used to having an intern like me, they did a good job giving me responsibilities that would help me learn. My supervisor was the local team manager and he helped me a lot during work and cared about my well-being. Among many concerns one has when deciding to do an internship, for me, the most important part was having as much help as possible getting into contact with prospective companies, and further set up with a bank account, etc. and felt very satisfied with the services provided by ABROADER concerning these procedures. The most helpful improvement would have been a more timely completion of all the steps so that there is the largest choice of companies to choose from, and one can prepare as soon as possible.

David Mechael Duplantier

IT Internship ,University of California, San Diego, USA

I realize that the key to develop yourself is to improve your competence in a whole new environment, and coming to Vietnam for an internship accomplished what I came for. I came here because I wanted to have more confidence to speak up my mind in front of other people and it is hard to accomplish these when you are still in your comfort zone.

Takahisa Morino

Education Internship ,Ritsumeikan Asia Pacific University, Japan

Overall the people have exceeded my expectations, and they are really what’s going to help make my experience in Vietnam a great one. I’ve always loved leaving my country (the US) and having new experience, so I wanted to do an internship abroad. Having already spent a semester in Europe, I wanted something really different. My mom was born in Saigon and lived there before coming to the United States with her family. So I felt like a good way to get in touch with my culture and my roots would be to spend three months living and working in Ho Chi Minh City, Vietnam. In my internship in Vietnam, I have helped with various marketing efforts by giving ideas or designing things. I have learned that, of course, there is a different way of doing business here compared to the United States. Things are run differently, there’s a different office culture, there are just always many cultural differences to keep in mind when doing business in a different country, and Vietnam has not been an exception. The people ABROADER have set me up with have been beyond wonderful. Coming to Vietnam on my own seemed very daunting and intimidating, but ABROADER has helped make the transition smooth and seamless. They helped take care of everything I would need during my time here and have gone above and beyond to assure that things continue to go smoothly. I am very appreciative of their support, and it makes the whole thing a little less scary. My local buddies have been so helpful for everything, and I really feel like they are becoming genuine friends. I am generally pretty shy, so it was nice to have friends before even arriving to help introduce me to more people and get me out there. Overall the people have exceeded my expectations, and they are really what’s going to help make my experience in Vietnam a great one.

Natasha Nguyen Mohney

Marketing Internship ,Indiana University, Bloomington, USA