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Support Analyst at Global IT Company

Technology

This internship is an exciting opportunity to gain hands on experience in IT support while learning from industry professionals in an international, collaborative environment.



About the Host

This international company is one of Vietnam’s largest IT firms. With more than 20 years of offering software outsourcing services to clients around the world, it has built up a great team of thousands of engineers and an impressive portfolio with successful projects in advanced technology such as Blockchain, AR/VR, Machine Learning, RPA, Big Data, IoT and more.

They have over 1,600 software engineers through our development centers in Ho Chi Minh City and Ha Noi, involved in Software Development, Business Process Services (BPS), IT Infrastructure & Maintenance, Communications Technology R&D.

The company is big on its human-centric approach. Employees enjoy great work/ life balance with in-company nursing centers, fitness and entertainment facilities, free coffee and snacks and frequent company parties.



Internship Highlights

  • Gain hands-on experiences while working alongside some of industry’s smartest teams

  • Be a part of a friendly, dynamic team with great work/ life balance

  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee and snacks 

  • Receive monthly allowance

  • Gain valuable insights into the growing IT industry of Vietnam and Asia

  • Professional reference upon successful completion




Program Highlights - All in one!

    • Immerse in local culture through Vietnamese lessons, cooking class, city tour and trip to World's top destination (Halong Bay/ Mekong Delta) – All included in the program

    • Ample supports from our onsite team and lovely “Local Buddies” – Vietnamese university students who can show you around their city and its hidden gems

    • Experience life abroad authentically - More than travelling, get to know the city with the locals!

    • Travel Vietnam or hop around Southeast Asia in the weekend (Bangkok or Bali is just 2 hours flight away)

    • Join our networks of international students to discover Vietnam together (who know, you might visit their home countries one day)

    As a support analyst, interns will assist the sales team to provide customer services. Responsibilities include:

    • Provide first-class Client-facing Functional Support to the Global application user and data consumer communities

    • Respond in a timely manner to user queries made by telephone and e-mail with an Incident Management system reference

    • Investigate and respond to user queries and resolve live production issues within the agreed business SLA’s per incident / query priority level

    • Assume total ownership of the issue and all user interaction for the entire lifecycle of the incident/ query until fully resolved to the confirmed satisfaction of the client

    • Ensure high quality proactive client communication is maintained throughout the incident / query lifecycle


    Requirements:

    • Degree in IT, Computer Sciences or related

    • Have a technical background (UNIX, MS Office, BMC, VBA…)

    • Excellent English communication skills, both verbal and written

    • Client facing support experience is a plus



    *Job Description is for reference only. Your actual responsibilities are subject to change based on your capacities, interests and the host's requirements at a certain time.

    Tip: Check with our Advisor for more specific details and before you make any travel arrangements.

    Program Fee

    Duration (weeks)04*06*081012162024
    Full Service $2,695 $3,052 $3,410 $3,767 $4,125 $4,840 $5,555 $6,270
    No Housing $2,195 $2,302 $2,410 $2,517 $2,625 $2,840 $3,055 $3,270

    Note:

    • Placement-only option: If you only need program placement, program fee is set at $700 USD/ placement for all durations.
    • 4-6 weeks option are only open for medical and education internships. For other majors, most host organizations prefer minimum 8 weeks and availability of 4-6 week options are not guaranteed.
    • Medical internship entails an extra fee of $100 – 300 USD per month depending on host hospitals. This will be sent directly to the hosts to cover training fee, administration and training tools.


    What is included

    Our full-package program guarantees fully-supported, locally-immersive experiences and includes:

    • Internship placement
    • Visa application
    • Accommodation (homestay/ studio/ shared apartment)
    • Pre-departure guide
    • Airport transfer (pick-up & see-off at designated time)
    • On-site orientations
    • Local SIM card
    • City tour & Social and cultural activities with onsite staff
    • Excursion to top destinations in Vietnam (Ha Long Bay or Mekong Delta)
    • Local volunteer support
    • Onsite supports from ABROADER staff with 24/7 hotline
    • On-going & Final program evaluation
    • Welcome & Farewell dinners
    • Public Liability Insurance
    • Certification upon completion of the program

    *Accommodation

    Standard option is studio room. Basic facilities will be provided, including air-conditioner, bathroom with water heater, Wi-Fi, bedding, mini fridge, kitchen. Electricity is not included. Electricity bill is typically $100 – 150 USD per month depending on your usage. Electricity bill will be charged directly to students at the end of month and when check out.

    *Visa

    Visa application fee is included in our program fee. The quoted fee is for standard passport holders, including those from the US, Canada, the EU, Australia, Singapore. For other citizenships, visa fee may change depending on home country and duration. 

    What is NOT included

    • Flights
    • Insurance
    • Visa stamping fee (to be paid to the custom upon arrival)
    • Meals and other personal expenses

    Dates

    Our programs are all year round. Application deadline is minimum 2 months prior to intended start date.

    For smooth preparations, you are encouraged to apply as soon as possible, preferable 3 – 4 months in advance.

    Late application is subject to late submission fee of $200.

    Procedure

    Our entire process is an easy 5-step journey – from application to after you return home.

    how it works 5 steps

    • Application

    Browse and choose! Check out the wide range of programs we offer by major, industry or location. Select the program you want (you can choose up to 5) and click Apply! For this step, you will need to fill in personal information and upload a resume.

    Can’t decide? Contact us for individualized recommendations. No fee is required at this stage and you can still change your selection later after an interview with our Placement Advisors.

    • Online Interview

    After your application is submitted, our Placement Advisor team will review your application and get in touch for a FREE online consultation on available opportunities. We will also answer all your questions about the location and guide you through the next steps.

    No rush to commitment! After the interview, you’ll receive a Conditional Offer with details of your chosen program. You’ll have time to review the offer and when ready, submit a deposit to secure your place. This deposit is fully refundable if you are not placed in a program.

    • Enrollment

    Welcome onboard! Our onsite team will work with you to ensure we secure a suitable placement. You will get to learn more about the role/ program you’re applying for through detailed description or interview with potential host companies/ universities so that both sides know whether it’s a good fit.  

    If all goes well, congratulations! You'll receive a placement offer. Time to prepare for your departure!

    • Onsite Experience

    It’s getting real! Once you’ve landed, our staff will be ready to welcome and pick you up to your accommodation.  You’ll get oriented with the city before starting work/ study next Monday.

    • Departure

    You did it! In one way or another, you’ve broadened your horizons! Time for final evaluation and reflection. Our onsite team will arrange for your departure and welcome you to our alumni network.

    For more details, visit our How it works. If you have any questions, contact us. Our staff will guide you through the entire process.

    Tentative Schedule

    Date Activity
    Thursday Arrival & Airport Pick-up
    Friday Orientation & Welcome Meal
    Saturday City tour
    Monday Company Induction & First working day
    Last working week Evaluation & Farewell
    Saturday Airport see-off

    Your selected programs

    (Select up to 5 opportunities. No fee is required)

    I realize that the key to develop yourself is to improve your competence in a whole new environment, and coming to Vietnam for an internship accomplished what I came for. I came here because I wanted to have more confidence to speak up my mind in front of other people and it is hard to accomplish these when you are still in your comfort zone.

    Takahisa Morino

    Education Internship ,Ritsumeikan Asia Pacific University, Japan

    The industry visits provided real-world experience and foresight into our future careers. The field trips gave us a new insight into a rich, deep culture, and ABROADER organised parties were heaps of fun... They usually ended up turning into a very late night as well. During the trip I always felt safe thanks to the local buddies and our program coordinator. Before I left for this trip, I could not help but feel nervous. It was my first time travelling overseas and I was about to leave my home country for ~one month. I did not know what to expect from Vietnam/Singapore, the people I was travelling with, or the countless people I would meet overseas. Since the very first moment that I arrived the local buddies welcomed me with open arms. The entirety of the group that I came over with also bonded so much quicker than I thought possible. From the start we were exploring Ho Chi Minh City, while introducing ourselves to the locals and the nightlife. All the activities on the trip were great and we were all kept busy. This was a really big positive in my opinion as, had a tentative schedule have not been organised, it may have become easy to 'waste' a day or more relaxing. That being said, there were some free days designated throughout the trip should you wish to catch up on some sleep ;). Provided you use a little bit of travelling smarts I cannot see any problems that should arise on your trip. Each and every one of the local buddies, (our coordinator included), were so kind and caring. You should really give it your best effort to open up and engage with each of them. They are all such great and unique people and provide the best way to truly immerse yourself in the adventure. Furthermore, they are so selfless and are always able to provide advice or help you out with literally anything. You have a golden opportunity to make some truly long-lasting friendships. Both Vietnam and Singapore themselves were amazing countries to visit. There is an aura about both that gives you the feeling that something is always happening. Particularly in Vietnam, most local places are open at almost all hours of the day and deep into the night. However, this never left me feeling as though the cities we visited were too busy. Being in a largish group of good friends and exploring was completely fun and relaxing too. The visits to more discrete locations were also beautiful and completely peaceful. Finally, the local civilians were so kind, welcoming and genuinely happy that we were experiencing their culture and lifestyle. Now that the trip is over all I can think about is how I wish it had gone for longer. How I wish I had extended my trip even further, and how I am already planning to meet with the friends I have made on this journey for further travel. So, if you are worried or nervous about any parts of this trip, all I can say is that it truly is a once in a lifetime opportunity. There are so many friends and stories to be made. Get out there, take every opportunity you can, don't overthink it and just do it!

    Calen Blake

    Electrical Engineering and Computing Study Tour ,University of Newcastle, Australia

    I feel pretty satisfied with my internship journey as it increased my self confidence and my ability to cope with unfamiliar situations. It also further developed my interpersonal communication skills when working with co-colleagues. I did my internship in Chemizol/Culligan Water Vietnam under the supervision and guidance of Chris, who is a very nice person and always cares about me. Besides that, my internship in Vietnam has expanded my curiosity of the world and at the same time gained a greater understanding of my home cultural identity. I wish I could have more time to go to different factories so that I could contact customers and analyze samples. Overall, my 6-week internship is so great!

    Bin Zhou (Ryan)

    International Technical Business Development Internship ,University of Queensland, Australia

    Being in Vietnam is the best experience in my life so far!!! I cannot believe 6 weeks have actually gone by. I love my internship at Siten. People in the company are really helpful and understanding. They are like a family. Like when I was sick and asked for a morning off, they told me to stay at home for the afternoon so that I can truly feel better. My Thuan – my supervisor has taught me so much. He actually encouraged me to go explore Vietnam – so different from other leaders I know. He let me do what I want to do. The largest problem was the language barrier but we managed to communicate with each other quite well. They said I inspire them to learn English. So yeah, everything is pretty perfect. The best experience in my life so far! At Siten I worked on a project for learning English in which I helped develop the website and prototyped games. The staff also me HTML which I really enjoyed learning. Besides going to work, I spent all of my weekend travel to new places like Sapa, Hoian, Danang, Ha Long Bay. I met with so many nice people who are so friendly and they really want you to immerse into the culture. If there is one thing I feel that I have grown, it must be my ability to talk with people, to be more open towards anything. Before coming here I knew pretty much nothing about Vietnam. Still I managed to live here and was actually never lonely my whole time being in Vietnam. I am glad that I came here. I cannot believe I am gonna leave this place so soon. Thank you all so much!

    Zareen Fazleabas

    IT Internship ,Pennsylvania State University, USA

    I would say that it is best for people who are trying to learn outside of their own country. I had a wonderful time spending time by learning their culture, exploring places that you have been before. Getting to know well how to be responsible once in a while. Learning the language was a little tough but was able to understand with the help of the local buddies. The working environment in Vietnam is actually pretty good. The food was quite interesting to me as most of the people like seafood instead of poultry. Overall, I would say people need to visit these places to understand more about the world where their own country is not only a place to gain opportunities. In your life, this might be a chance to give it a shot if you get this opportunity.

    Sunil Bharat

    Aeroplan Engineering Internship ,Republic Polytechnic, Singapore

    The three weeks that I spent in Vietnam gave me a unique insight and greater appreciation into the world around me. Going to Vietnam has made me value the things I take for granted in Australia, such as just being able to drink clean water from the tap. I discovered that the people of Vietnam are so generous and forgiving. I made many new friends during the study tour and learned a course all whilst touring a great country. The study tour was very enjoyable and I had lots of fun along the way with the activities planned by the local buddies. The course itself was interesting and I genuinely enjoyed the content, despite it being so condensed into a few weeks. My advice for students wanting to go on ABROADER study tour would be to just enjoy the trip while it lasts and take as many photos as possible, because the time goes so quick. A huge thank you to all the organisers of the trip and to the local buddies for making this trip possible and the best it could have been.

    Dante Staneke

    Electrical Engineering & Computing Study Tour ,University of Newcastle, Australia

    Great internship in Vietnam! I recommend Westerners to go there at least one time to see things differently. ABROADER is very helpful (even if there is only women here haha) and found me a very decent internship. Time flies very fast, so you know what to do if you like the heat and cheep beers. À bientôt Vietnam!

    Hugo Boitel

    Environment Internship ,Polytech Montpellier, France

    Joining this internship in Vietnam with SEND, I made a very important realization that is I can’t do everything on my own. The challenges presented during this internship got me to talk to other people, hear their ideas and craft up a conclusion. I learnt to cooperate with friends instead of struggling with any probem alone and we were able to find a solution to almost any problem that we encountered.

    Ryosuke Asai

    Education Internship ,Ritsumeikan Asia Pacific University, Japan

    Before, I didn’t really like my personality as I was a timid girl and afraid to speak up for myself. I am also a perfectionist and would like to spend as much time for preparation as possible before I do something. However, the internship in Vietnam changed that for me. Through interacting with my students and fellow interns I opened up a lot and become more outgoing. In my work, after going through some troubles with cultural difference, I realize one thing for myself that is: Preparation is not always good and if you don’t prepare you are given the chance to do things more freely and more out of the box, so next time even if you’re asked to do something when you’re not prepared “Just Do It"

    Nana Mihara

    Education Internship ,Ritsumeikan Asia Pacific University, Japan

    The study tour was a fantastic program full of cultural and fun experiences in both Vietnam and Singapore. Before the trip both of these places had been on my travel list, so when the opportunity for this trip came up I couldn't say no and I'm so glad that I did it. The buddies, the people I travelled with and the organisers made the trip even better. Industries in both countries were super helpful and our visits to these factories was one of the highlights. Networking with these companies, the food, cultural exposure, the people and the organisers made it a beautiful way to study our university course!! The most unfamiliar food that I tried was definitely chicken feet! Sugar cane drinks were also unusual but they tasted awesome! Thank you!!!!

    Jared Haysman

    Electrical Engineering and Computing Study Tour ,University of Newcastle, Australia