Support Analyst at Global IT Company
This internship is an exciting opportunity to gain hands on experience in IT support while learning from industry professionals in an international, collaborative environment.
About the Host
This international company is one of Vietnam’s largest IT firms. With more than 20 years of offering software outsourcing services to clients around the world, it has built up a great team of thousands of engineers and an impressive portfolio with successful projects in advanced technology such as Blockchain, AR/VR, Machine Learning, RPA, Big Data, IoT and more.
They have over 1,600 software engineers through our development centers in Ho Chi Minh City and Ha Noi, involved in Software Development, Business Process Services (BPS), IT Infrastructure & Maintenance, Communications Technology R&D.
The company is big on its human-centric approach. Employees enjoy great work/ life balance with in-company nursing centers, fitness and entertainment facilities, free coffee and snacks and frequent company parties.
Gain hands-on experiences while working alongside some of industry’s smartest teams
Be a part of a friendly, dynamic team with great work/ life balance
Free in-house entertainment facilities (foosball, ping pong, gym…), coffee and snacks
Receive monthly allowance
Gain valuable insights into the growing IT industry of Vietnam and Asia
Professional reference upon successful completion
Program Highlights - All in one!
Immerse in local culture through Vietnamese lessons, cooking class, city tour and trip to World's top destination (Halong Bay/ Mekong Delta) – All included in the program
Ample supports from our onsite team and lovely “Local Buddies” – Vietnamese university students who can show you around their city and its hidden gems
Experience life abroad authentically - More than travelling, get to know the city with the locals!
Travel Vietnam or hop around Southeast Asia in the weekend (Bangkok or Bali is just 2 hours flight away)
Join our networks of international students to discover Vietnam together (who know, you might visit their home countries one day)
As a support analyst, interns will assist the sales team to provide customer services. Responsibilities include:
Provide first-class Client-facing Functional Support to the Global application user and data consumer communities
Respond in a timely manner to user queries made by telephone and e-mail with an Incident Management system reference
Investigate and respond to user queries and resolve live production issues within the agreed business SLA’s per incident / query priority level
Assume total ownership of the issue and all user interaction for the entire lifecycle of the incident/ query until fully resolved to the confirmed satisfaction of the client
Ensure high quality proactive client communication is maintained throughout the incident / query lifecycle
Degree in IT, Computer Sciences or related
Have a technical background (UNIX, MS Office, BMC, VBA…)
Excellent English communication skills, both verbal and written
Client facing support experience is a plus
*Job Description is for reference only. Your actual responsibilities are subject to change based on your capacities, interests and the host's requirements at a certain time.
Tip: Check with our Advisor for more specific details and before you make any travel arrangements.
- Placement-only option: If you only need program placement, program fee is set at $700 USD/ placement for all durations.
- 4-6 weeks option are only open for medical and education internships. For other majors, most host organizations prefer minimum 8 weeks and availability of 4-6 week options are not guaranteed.
- Medical internship entails an extra fee of $100 – 300 USD per month depending on host hospitals. This will be sent directly to the hosts to cover training fee, administration and training tools.
What is included
Our full-package program guarantees fully-supported, locally-immersive experiences and includes:
- Internship placement
- Visa application
- Accommodation (homestay/ studio/ shared apartment)
- Pre-departure guide
- Airport transfer (pick-up & see-off at designated time)
- On-site orientations
- Local SIM card
- City tour & Social and cultural activities with onsite staff
- Excursion to top destinations in Vietnam (Ha Long Bay or Mekong Delta)
- Local volunteer support
- Onsite supports from ABROADER staff with 24/7 hotline
- On-going & Final program evaluation
- Welcome & Farewell dinners
- Public Liability Insurance
- Certification upon completion of the program
Standard option is studio room. Basic facilities will be provided, including air-conditioner, bathroom with water heater, Wi-Fi, bedding, mini fridge, kitchen. Electricity is not included. Electricity bill is typically $100 – 150 USD per month depending on your usage. Electricity bill will be charged directly to students at the end of month and when check out.
Visa application fee is included in our program fee. The quoted fee is for standard passport holders, including those from the US, Canada, the EU, Australia, Singapore. For other citizenships, visa fee may change depending on home country and duration.
What is NOT included
- Visa stamping fee (to be paid to the custom upon arrival)
- Meals and other personal expenses
Our programs are all year round. Application deadline is minimum 2 months prior to intended start date.
For smooth preparations, you are encouraged to apply as soon as possible, preferable 3 – 4 months in advance.
Late application is subject to late submission fee of $200.
Our entire process is an easy 5-step journey – from application to after you return home.
Browse and choose! Check out the wide range of programs we offer by major, industry or location. Select the program you want (you can choose up to 5) and click Apply! For this step, you will need to fill in personal information and upload a resume.
Can’t decide? Contact us for individualized recommendations. No fee is required at this stage and you can still change your selection later after an interview with our Placement Advisors.
- Online Interview
After your application is submitted, our Placement Advisor team will review your application and get in touch for a FREE online consultation on available opportunities. We will also answer all your questions about the location and guide you through the next steps.
No rush to commitment! After the interview, you’ll receive a Conditional Offer with details of your chosen program. You’ll have time to review the offer and when ready, submit a deposit to secure your place. This deposit is fully refundable if you are not placed in a program.
Welcome onboard! Our onsite team will work with you to ensure we secure a suitable placement. You will get to learn more about the role/ program you’re applying for through detailed description or interview with potential host companies/ universities so that both sides know whether it’s a good fit.
If all goes well, congratulations! You'll receive a placement offer. Time to prepare for your departure!
- Onsite Experience
It’s getting real! Once you’ve landed, our staff will be ready to welcome and pick you up to your accommodation. You’ll get oriented with the city before starting work/ study next Monday.
You did it! In one way or another, you’ve broadened your horizons! Time for final evaluation and reflection. Our onsite team will arrange for your departure and welcome you to our alumni network.
|Thursday||Arrival & Airport Pick-up|
|Friday||Orientation & Welcome Meal|
|Monday||Company Induction & First working day|
|Last working week||Evaluation & Farewell|
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